Online merchants spend a LOT of money to get customers to their website, Facebook page or eBay store – yet most customers decide not to purchase when they cannot get answers to their shopping questions.
Current tools fall short
Many merchants have live chat, a contact us form and an 800 number – but they have limited effect. You get no long term relief with those tools: no reusability, no SEO benefit and no way to track ROI.
With Ask and Answer, you can recommend products and answer customers’ shopping questions where ever they may be. And track the results. And you can do this anywhere your customers happen to be.
Over half of your customers leave when they cannot get help
There is lots of research about how customers love to get their questions answered and the fact they’ll tell others about your site. But the biggest benefits with Q&A are:
- Increasing order conversion by providing personal shopping assistance anywhere – Facebook, Twitter, eBay, or your website. In fact Rainbow Appliance got over 17% conversion rate using our service!
- All that user-generated content drives more organic traffic once it gets indexed by Google and other search engines. Don’t believe it? – try this search. (HINT: look for Rainbow Appliance in the results…)
Guns for Hire
Some merchants are REALLY busy and simply do not have the time to answer questions. Thankfully, we have created a vibrant community of experts who can help. You can hire ‘em and fire’em at will. And pay only per question. Best of all, these folks have some spiffy credentials and really know online shopping. Learn more…